1. Purpose and Scope

This Shipping Policy applies to all orders shipped by JEANNE KING LLC (operating as helix.tattoo) to customers worldwide. It covers all products sold on our website, including returns and exchanges. We are committed to providing safe, timely, and cost-effective delivery while ensuring an excellent customer experience.

2. Carrier Selection

2.1 We partner with logistics providers that hold valid certifications and comply with international and local shipping regulations.

2.2 Carriers are selected based on reliability, service quality, delivery speed, and cost efficiency for each destination.

3. Shipping Methods & Delivery Areas

3.1 Standard Regions (Continental U.S.):​

• FedEx Ground, UPS, USPS Priority Mail

  3.2 Remote/Rural Areas (Alaska, Hawaii, U.S. Territories):​

• USPS Priority Mail, FedEx SmartPost

  3.3 International Shipments:​

• DHL, FedEx International, USPS International

  3.4 Special Items​ (e.g., fragile, high-value, or regulated products) may require dedicated carriers or custom packaging.

4. Order Processing & Shipping Timeframes​

4.1 Orders placed before 3:00 PM EST on business days typically ship within 1–2 business days (excludes pre-orders or custom items).

4.2 Weekends/holidays: Orders ship within 1–2 business days of the next workday.

4.3 Delivery estimates vary by destination:

• Continental U.S.: 3–7 business days

• Alaska/Hawaii/U.S. Territories: 7–14 business days

• International: 10–21 business days (varies by customs)

5. Shipping Fees​

5.1 Continental U.S.:​

• Free shipping on orders over $[Amount].

• Flat rate of $[Amount]forordersbelow$[Amount].

  5.2 Remote U.S. Areas & Territories:​

• Additional surcharge of $[Amount] applies (calculated at checkout).

  5.3 International Orders:​

• Shipping costs calculated at checkout based on destination and package weight.

• Customers are responsible for customs duties/taxes.

6. Returns & Exchanges​

6.1 Company error​ (e.g., wrong/damaged item): We cover return shipping and send replacements at no cost.

6.2 Customer-initiated returns​ (within 30 days, unused items in original packaging):

• Customer pays return shipping; we cover re-shipping for exchanges.

  6.3 Refused/undeliverable shipments​ due to incorrect address: Customer bears all shipping costs.

7. Risk of Loss & Ownership​

Ownership and risk of loss transfer to the customer upon delivery to the carrier.

8. Prohibited & Restricted Items​

We comply with international shipping regulations. Restricted items (e.g., aerosols, hazardous materials) may require special handling or be excluded from shipment. Customers assume responsibility for compliance with local import laws.

9. Force Majeure​

We are not liable for delays caused by unforeseen events (natural disasters, pandemics, strikes, or government restrictions).

10. Policy Updates​

JEANNE KING LLC reserves the right to modify this policy. Updates take effect immediately upon posting on helix.tattoo.

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Contact Us​

For shipping inquiries, contact our support team:

📧 support@helix.tattoo

📞 +1 (717) 915-8640

📍 4241 Wilson Sharpsville Rd, Cortland, OH 44410